Comments on: Backups? Still important.

By: Gleb Budman

Gleb Budman — Mon, 06 Jul 2009 18:08:06 +0000

Hi Megan,
Noticed your PSA about doing backups and your follow up reviews. I’m glad that you both understand the importance of doing backups and are helping remind your readers to do the same. Glad you had a good experience with Backblaze and were fully backed up with no problems and we would love to continue keeping you as a customer. (Regardless of which solution you use, kudos to you for doing backups.)

Gleb Budman
CEO, Backblaze

By: A Carbonite Update « Counting My Pennies

A Carbonite Update « Counting My Pennies — Mon, 06 Jul 2009 10:01:08 +0000

[...] probably missed it, but on my post about backup methods, I have been corresponding with Dave Friend, the CEO of Carbonite. Seems that he found out about [...]

By: J. Money

J. Money — Fri, 03 Jul 2009 13:11:19 +0000

Huh, very interesting indeed. It says a lot when CEOs and other management are circulating around and responding to what people are saying out there on the net. Just goes to show how blogs are being taken more seriously than the past – it’s a whole beautiful world!

By: Megan

Megan — Fri, 03 Jul 2009 12:09:48 +0000

Update – when I got home, I checked out my version of Carbonite. Version 1.0.1, build 221. According to the Carbonite website, this is the most recent version.

By: Megan

Megan — Thu, 02 Jul 2009 13:22:43 +0000

Thank you for your response Dave. It’s good to see such an active CEO. I will try this over the weekend, and if it does indeed solve my problem, I will edit my review as appropriate. I did re-install recently, but perhaps that was before the new release.

I stand by my comments about the customer service, however. If I had been told “We have just been made aware of this bug and a fix will be available in the next week” or something along those lines, I would have been a much more satisfied customer.

By: David Friend

David Friend — Thu, 02 Jul 2009 13:15:24 +0000

Megan, I am the CEO of Carbonite, There was indeed a bug in the first release of our Mac product (release 1.0) that did occassionally cause backups to stop. The problem was fixed in release 1.01 that went out last month. The very first release of any software is likely to have some bugs — no matter how much testing you do, only real world installations will find all the problems. If you reinstall your Mac software today, you will automatically get release 1.01 and you’ll find that the problem you described is fixed.

Dave Friend, CEO
Carbonite, Inc.