I really like when sites where you can buy plane tickets list the price with the tax and fees. Then you know exactly what you’re going to be paying when you buy the ticket. Which is nice because if you travel and stay in a hotel, your hotel bill is all but guaranteed to be filled with taxes and fees of all sorts.
Hidden fees continue to drive me crazy, and I may have a new favorite hidden fee. And when I say “favorite,” I mean “fee I find absolutely ridiculous.”
Two friends and I split a room this past weekend for a friend’s wedding. We ended up in a “suite” with a pull out couch so no one had to sleep on the floor. We were told the “suite” cost an additional $10 over the price of a standard room with a rollaway.
Fine, no problem.
We were expecting all sorts of taxes and perhaps a few extra fees on our bill, as that seems to be the norm with hotel bills, but I was quite surprised to see this one: extra occupant charge – $20/night.
I know what you’re thinking. Three people in a room designed for two (even though there was a pullout couch). So they charged extra for that third person. Prevents college kids from cramming 15 people in a room that sleeps three. Fine.
Except that this extra occupant charge wasn’t just for one person. It was charged for the extra TWO people in the room. That’s right – the standard room rate was just for one person.
I can’t even begin to explain how ridiculous I find that. How much more can it actually cost the hotel for a second person in the room, especially a room with only one bed? I suppose it might be a bit of extra work for housekeeping. And I suppose that’s two showers instead of one, and two sets of towels instead of one. But still. $20 for a second person in the room?
Extra occupant charge. Ridiculous.
I hate hidden fees also. I was just looking at my electricity bill the other day and there are so many hidden fees I can’t believe it! Our actual cost for electricity was $164.21 but after the delivery service charge of $63.98 and countless taxes and surcharges and meter reading fees, it came to $309.76!
Did you complain to the hotel manager about it? If not, you should, because that is an absurd fee. Especially when they did not notify you when you were checking in.
Oh, complaints were made. Unfortunately, I checked out before my friends, as my flight was much earlier, so they were the ones left to deal with the bill issues. They complained to the manager, but were told nothing could be done, and admittedly, our base rate was pretty good, so even with the fee, it was still cheaper than most hotels in the area. Sill doesn’t make it right though!
No, it’s not right at all. You are taking the moral high road and I applaud you for that.
If it were me… I’d post the name and location of the hotel and the name of the hotel manager who said nothing could be done. But that’s just me ;).