Yesterday, at the grocery store, I had a coupon for a free item that the self-checkout wouldn’t accept. I couldn’t track down a store employee to override the system for me, so I finished my checkout and took my coupon to the customer service counter.
Of course, because the service is so great at this particular store, the clerk at the counter walked away just as I showed up, apparently for her 15 minute break. So I waited a few minutes. Bought myself a cup of coffee and continued to wait. I didn’t have anywhere to be, and it was pouring.
Someone came over and said that the clerk would be back in five minutes.
I kept waiting.
Finally, one of the store managers took pity on me and asked me what I needed. I told him and he took the money from the register, and I left the store with my money.
How much money?
$3.49.
Was it really worth it to me to wait for that money? Well, to be honest, yes. It was an item I wouldn’t have purchased if I had to pay for it (it was one of those “Try our new product promos, and hey, if it’s free, I’ll try it). Sure, it wasn’t a whole lot of money, but those things definitely start to add up after a while.
(Admittedly, my savings was reduced by buying a cup of coffee, but as my coffee maker is broken, it was probably something I would have done anyway.)
Maybe my actions would have been different if I had been in a hurry, but it was a lazy, rainy morning, so waiting for a few bucks seemed like the right thing to do. What would you have done?
I definitely would have waited around too… did you put complain for having to wait around though? You should have been served before that employee went on break!
I would have gone back to one of the registers. And at all the places I’ve been, store policy requires that there’s someone watching the self-check at all times. I find I do better going through normal checkout – the cashier can usually do a manual override.
I would reconsider going to a store that was so lax on service. I do better at my local Walmart than what you describe.
I think it was worth it. My big problem is mainly my chronic fatigue. There are times when it is simply not an option for me to wait around. Though that does nowadays give me incentive to throw a (polite) fit if I’m ignored. Nothing like informing a store manager that their employees’ lax attitudes toward customer service has essentially endangered a customer’s health. (If I push too far, I can often have trouble leaving the apartment for a day or two at a time.)
I try not to play that card unless it’s a serious issue, but it’s a good ace up my sleeve, as they say. Sadly, some people don’t care about wasting your time until you make it clear just how bad it will look if/when you write a letter to the parent company.
At any rate, I generally try to stay around and argue for things, if necessary. But when I get home to discover an error, I pretty much have to live with it. I always mean to go back the next day and deal with it. It just doesn’t happen. I suppose it’s an added cost of living with chronic health problems.
The silver lining is that I pay very close attention to register readouts and to receipts BEFORE leaving the store.